Terms and conditions
These Terms and Conditions ("Terms") are a binding contract between you ("customer") and Botbox ("we", "us"), a chatbot platform (henceforth referred to as the "platform") built by Botbox Inc., a company registered in the state of Delaware, USA.
Welcome to Botbox, an easy-to-use, multi-messaging communication platform ("platform") that allows non-developers, companies, individuals, and agencies to easily build better experiences for their customers and teammates across Messenger, WhatsApp, Instagram, Telegram, Website and within the organization . Please read on to learn the terms that govern your use of Botbox website(s), services and platform. If you have any questions, comments, or concerns regarding these terms or the Services, please feel free to connect with us at firstname.lastname@example.org
Commercial TermsServices. We provide you with a platform interface and a related set of services ("Services") which can enable you to build better communication with your customers. Your use of the Services is also governed by (and subject to) different platform policies ("Platform Policies") that Botbox can be integrated with and which are hereby incorporated by reference and are a part of these Terms: Meta; Telegram; WhatsApp, Instagram and Twilio. By use and access to our services you implicitly agree to and accept all of the Platform Policies, or you will lose the right to use the right to use the platform and services.
Registration. As part of the registration process you will need to sign up and create an account, including a username & password, on the platform https://botbox.app/signup Your registration on the platform provides you access to a number of features and services which are permissible to be accessed only by you. This registered account and its credentials is not to be shared between users. A breach of this clause will result in termination of the abused accounts and/or all accounts provided to you. If, for any reason, you suspect that your username & password has been disclosed to, or obtained, by another party you should contact us immediately.
Service Revisions. As we are constantly trying to improve our the platform, we may introduce modifications/revisions to the functionality, content, features and modules of the platform, or choose to discontinue or impose limits on certain features or restrict access to parts or all of the Services,at any time without notice. Similarly, we reserve the right to remove any Content from the Services at any time, for any reason (including, but not limited to, if someone alleges you contributed that Content in violation of these Terms), at our sole discretion, and without notice. For any disruption in service or interruptions please send an email to email@example.com for support and clarifications. We will provide advance notice to you if there is a change to the Services resulting in overall material decrease in functionality of the platform or changes to this Agreement by posting such changes on our website, or via emails. In such cases, you may terminate your subscription in accordance with Section 10.2 (Termination)
For all User Submissions, you hereby grant us a license to translate, modify (for technical purposes, for example making sure your content is viewable across all channels) and reproduce and otherwise act with respect to such User Submissions, in each case to enable us to operate the Services, as described in more detail below. This is a license only – your ownership in User Submissions is not affected.
If you store a User Submission in your own personal Botbox account, in a manner that is not viewable by any other user except you (a "Personal User Submission"), you grant us the license above, as well as a license to display, perform, and distribute your Personal User Submission for the sole purpose of making that Personal User Submission accessible to you and providing the Services necessary to do so.
If you share a User Submission only in a manner that only certain specified users can view; for example, a private message to a chatbot (a "Limited Audience User Submission"), then you grant us the licenses above, as well as a license to display, perform, and distribute your Limited Audience User Submission for the sole purpose of making that Limited Audience User Submission accessible to such other specified users, and providing the Services necessary to do so. Also, you grant such other specified users a license to access that Limited Audience User Submission, and to use and exercise all rights in it, as permitted by the functionality of the Services.
If you share a User Submission publicly on the Services and/or in a manner that more than just you or certain specified users can view, or if you provide us (in a direct email or otherwise) with any feedback, suggestions, improvements, enhancements, and/or feature requests relating to the Services (each of the foregoing, a "Public User Submission"), then you grant us the licenses above, as well as a license to display, perform, and distribute your Public User Submission for the purpose of making that Public User Submission accessible to all Botbox users and providing the Services necessary to do so, as well as all other rights necessary to use and exercise all rights in that Public User Submission in connection with the Services for any purpose. Also, you grant all other users of the Services a license to access that Public User Submission, and to use and exercise all rights in it, as permitted by the functionality of the Services.
You agree that the licenses you grant are royalty-free, perpetual, sublicensable, irrevocable, and worldwide. All chatbots created through the Services will automatically include an attribution to Botbox. You agree not to remove, modify, or obscure the Botbox attribution. In addition, you hereby grant us a nonexclusive license to use any chatbots you create using the Services in Botbox's marketing materials (such as on Botboxpro.com). Finally, you understand and agree that Botbox, in performing the required technical steps to provide the Services to our users (including you), may need to make changes to your User Submissions to conform and adapt those User Submissions to the technical requirements of connection networks, devices, services, or media, and the foregoing licenses include the rights to do so.
Account Access. You are solely responsible for the credentials to your account and for any activity that happens in the account, intentionally or unintentionally. In case any unwarranted activity is noticed, you should notify us immediately by sending an email.
Technical Support. We provide all kinds of technical support for any issues/roadblocks to the usage of the available services, based on our Support Policy. The support would be provided over email. All communications regarding the same are expected to be directed to firstname.lastname@example.org We reserve the right not to provide a full technical support service to free or trial account users. You are solely responsible for the procurement of any hardware or services required to use the Services, including any computers, servers, or Internet access.
Payments and Billing
20$ bonus balance when you sign up. After successful completion of registration we’ll fund your Botbox balance with a 20$ balance. You’ll be able to use this funds to onboard the first 100 customers across all channels for free.
Botbox is a pay-as-you go platform and you’ll be charged only for following services;
Per active customer* per month - $0.20
*A user is a unique participant address, chat identity, phone number, WhatsApp or Telegram number. Each user is counted once a month. If the same user appears in more than one channel, they will only be counted once.
An active customer is counted when a user logs in to a frontend SDK, is assigned to or contributes to a conversation, or when edits are made to their user record. This includes new messages or message edits from our APIs, or sending and receiving Messenger, Telegram, Instagram or WhatsApp messages.
Botbox tracks unique User identities each month, and each unique identity connecting to a Conversation Service will create a User record. During a calendar month, if a User registers activity, they are considered "active."
Session messaging* for WhatsApp - $0.005
*You’ll be charged for outbound/inbound messages during the WhatsApp messaging sessions. Charges will be reflected on your balance once every 24 hour and will be deducted from your balance.
Messaging sessions in Messenger, Telegram, Instagram and Website is free of charge.
Subscription Plans & Fees. In order to avail access to different features/services from the platform, you are required to choose (and pay for) specific subscription plans, as designed and defined by us. You may choose a relevant subscription plan of your choice (or that is prescribed by us), by making an upfront payment of the prescribed fees. We have flexible billing plans, should you wish to term based payments. We reserve the right to change all/any of the subscription plan tiers, its pricing and the features offered at any time and without prior notice.
Template messages after 24 hours - $0.05
Connecting with your customers when they request Live Chat support or sending leads is free of charge during the 24 hours request received.
After a 24 hours period has passed , reaching a user with a template message will cost $0.05 for each customer.
Cancellation. All subscription cancellations will be done manually. You may cancel your account(s) at any point of time. If you wish so, please reach out to us at email@example.com for processing cancellations.
Refund Policy. NO REFUNDS will be offered for remaining unused days on cancellation from an existing Subscription Plan. NO REFUNDS will be offered if a downgrade is requested before the end of current billing term.
Topping up your balance and Billing. We reserve the right to use a third party payment processor for all billing and payment receipts. The credit card information provided to us shall be automatically charged for any modification to existing services, or upon renewal. In the event where you do not wish to process your payment via credit card, you can do so through bank/ wire transfer/ cheque. This would be done only on your explicit request by writing to us at firstname.lastname@example.org. In the event that we are unable to bill the credit card on file or you request us (in writing over email) to not bill the credit card, you shall be solely responsible for completing the expected payment by whatever means. In the event that payment is not made, the services may become unavailable to you and we may terminate this Agreement without notice.
An automatic payment trigger can be added to your Botbox account to refill your balance once a specific threshold is hit. We recommend using the auto recharge to help prevent your project from being suspended for zero or negative balance. After reaching -$10 negative balance on your account you’ll not be able to communicate with your customers through Botbox.
Limitation of Use
Eligibility. The Children's Online Privacy Protection Act ("COPPA") requires that online service providers obtain parental consent before they knowingly collect personally identifiable information online from children who are under 13. We do not knowingly collect or solicit personally identifiable information from children under 13. If you are a child under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn we have collected personal information from a child under 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at email@example.com
Limitations of Service. It is acknowledged and agreed upon that you are completely responsible for evaluating the integrity, quality, accuracy or reliability of any data provided to us before making/ implementing any decisions based on this information and any consequences that arise out of this. You acknowledge that we do not assume any liability for any data handled/generated by you on the platform The licenses granted herein are only for the purpose of allowing you to connect to and use the Services for your personal or internal business use. You will not use the services to perform natural language processing for any third parties.
Temporary Suspension of Services. We may temporarily limit or suspend the Services from time to time at its discretion including to perform upgrades to, and maintenance of the Platform. We also hold the right to terminate access to the platform based on any missed payments.
Unacceptable Use of Services and User Conduct. You represent, warrant, and agree that you will not create and / or contribute any Content or User Submission or otherwise create any chatbots or use the Services in a manner that: 1. Infringes or violates the intellectual property rights or any other rights of anyone else (including Botbox); 2. Violates any law or regulation, including any applicable export control laws; 3. Is harmful, fraudulent, deceptive, threatening, harassing, defamatory, obscene, or otherwise objectionable; 4. Jeopardizes the security of your Botbox account or anyone else's (such as allowing someone else to log in to the Services as you); 5. Attempts, in any manner, to obtain the password, account, or other security information from any other user; 6. Violates the security of any computer network, or cracks any passwords or security encryption codes; 7. Runs Maillist, Listserv, any form of auto-responder or "spam" on the Services, or any processes that run or are activated while you are not logged into the Services, or that otherwise interfere with the proper working of the Services (including by placing an unreasonable load on the Services' infrastructure); 8. "Crawls," "scrapes," or "spiders" any page, data, or portion of or relating to the Services or Content (through use of manual or automated means); 9. Copies or stores any significant portion of the Content; 10. Decompiles, reverse engineers, or otherwise attempts to obtain the source code or underlying ideas or information of or relating to the Services. 10. Is non-compliant with any international agreements on Global Data Privacy Regulations (GDPR) and The Children's Online Privacy Protection Act ("COPPA") and any of its revisions, changes or impacts that are listed and will be communicated to you in case of any changes from the current regulation. A violation of any of the foregoing is grounds for termination of your right to use or access the Services, with or without notice and surrender of your contact information, data and intelligence that you have built on the platform, subject to legal notices received by a regulatory body received in such a situation.
Use of Internet. Our Services are provided over the Internet. As such, the Services are subject to the operation of the Internet and telecommunications infrastructures as well as the operation of your Internet connection services, all of which are beyond our control. We do not warrant that the services will be uninterrupted or that you will be able to access or use the Services at the location and times of your choosing.
System Maintenance. You are responsible to maintain and upgrade any OS or systems that are used to access the platform. Any problem caused in the use of the platform because of older/legacy/unsupported systems is solely your responsibility.
Disclaimer of Warranty. Neither Botbox, nor its licensors or suppliers, make any representations or warranties regarding suggestions or recommendations of services or products offered or purchased through the Services. We are not responsible for any links to third party websites from the Service and the inclusion of any link does not imply an endorsement of a third party website or service by us.
THE SERVICES AND CONTENT ARE PROVIDED BY BOTBOX (AND ITS LICENSORS AND SUPPLIERS) ON AN "AS-IS" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
ANY USE OF THE SERVICES IS AT YOUR OWN RISK. THE SOFTWARE MAY CONTAIN BUGS, ERRORS. WE DO NOT WARRANT THE PERFORMANCE OF THE SERVICES, THAT THE SERVICES WILL OPERATE UNINTERRUPTED OR ERROR-FREE, OR THAT THE SERVICES WILL OPERATE IN ACCORDANCE WITH ANY ACCOMPANYING DOCUMENTATION
Liability Limits. TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL BOTBOX (OR ITS LICENSORS OR SUPPLIERS) BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, OR (B) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF THE GREATER OF (I) $100 OR (II) THE AMOUNTS PAID BY YOU TO BOTBOX IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTH PERIOD PRECEDING THIS APPLICABLE CLAIM, OR (C) ANY MATTER BEYOND OUR REASONABLE CONTROL.
Indemnity. To the fullest extent allowed by applicable law, you agree to indemnify and hold us, and our affiliates, officers, agents, employees, and partners harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys' fees) arising from or in any way related to any third party claims relating to (a) your use of the Services (including any actions taken by a third party using your account, including those mentioned in Section 3.5), (b) your violation of these Terms, or (c) your infringement upon any intellectual property or other proprietary right of any person or entity.In the event of such a claim, suit, or action ("Claim"), we will attempt to provide notice of the Claim to the contact information we have for your account (provided that failure to deliver such notice shall not eliminate or reduce your indemnification obligations hereunder). We may, at our own expense, assume the defense and control of any matter otherwise subject to indemnification by you. Doing so shall not excuse your indemnity obligations in this Agreement. The terms of this paragraph will survive any termination or cancellation of the Agreement.
Intellectual Property. The materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, User Submissions, and so forth (all of the foregoing, the "Content") are protected by copyright and/or other intellectual property laws. You promise to abide by all copyright notices, trademark rules, information, and restrictions contained in any Content you access through the Services, and you won't use, copy, reproduce, modify, translate, publish, broadcast, transmit, distribute, perform, upload, display, license, sell or otherwise exploit for any purpose any Content not owned by you, (i) without the prior consent of the owner of that Content or (ii) in a way that violates someone else's (including Botbox's) rights.
Terms and Termination
Effective Date of Terms. This Agreement is effective until terminated by you or by us. The Terms mentioned here are a binding contract between you and us. Terms are effective as of the first date that a customer or a user of the website accesses or uses the Botbox platform or website, until they are terminated by both or any of the the parties in accordance with this Terms. Any Additional Services subscribed to post termination will be subject to as is licensed only for the Subscription Period selected during the registration or upgrade. The Subscription Period may be renewed by paying an additional license fee as set forth on the Botbox website. This renewal fee may be charged automatically to the credit card used to initially pay for the Services.
Termination. You're free to stop using the Services at any time; just email us at firstname.lastname@example.org to notify. Services may be terminated by notifying Botbox of your intent to terminate this Agreement. Notification of termination must be sent by email to email@example.com . Your termination will be effective upon Botbox's receipt and processing of the email. Processing may take up to 24 hours. Any Additional Services subscribed to post termination will be licensed only for the Subscription Period selected during the registration or upgrade, and after payment of the relevant fees. We are free to terminate (or suspend access to) your use of the Services or your account, for any reason in our discretion, including your breach of these Terms. We have the sole right to decide whether you are in violation of any of the restrictions set forth in these Terms.
Upon termination, you must immediately cease using the Services. Upon termination, we may disable further use of the Services or related Services without further notice and may delete, remove, and erase any account information and any data stored by us. Such deletions are in our sole discretion and may occur without notice to you. No refunds shall be given for any reason.
Events upon Termination. Account termination may result in destruction of any chatbots and Content associated with your account, so keep that in mind before you decide to terminate your account. We will try to provide advance notice to you prior to our terminating your account so that you are able to retrieve any important User Submissions you may have stored in your account (to the extent allowed by law and these Terms), but we may not do so if we determine it would be impractical, illegal, not in the interest of someone's safety or security, or otherwise harmful to the rights or property of Botbox.
Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any terms regarding ownership of intellectual property rights, and terms regarding disputes between us.
Jurisdiction. These Terms are governed by and will be construed under the laws of USA, without regard to the conflicts of laws provisions thereof. Any dispute arising from or relating to the subject matter of these Terms shall be finally settled in USA, in English. Judgment upon the award rendered by such arbitrator may be entered in any court of competent jurisdiction. Notwithstanding the foregoing obligation to arbitrate disputes, each party shall have the right to pursue injunctive or other equitable relief at any time, from any court of competent jurisdiction. For all purposes of this Agreement, the parties consent to exclusive jurisdiction and venue in Delaware (state), USA (Country). Any arbitration under these Terms will take place on an individual basis: class arbitrations and class actions are not permitted. YOU UNDERSTAND AND AGREE THAT BY ENTERING INTO THESE TERMS, YOU AND BOTBOX ARE EACH WAIVING THE RIGHT TO TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.
Force Majeure. We shall not be liable by reason of any failure or delay in performance of its obligation on account of an unforeseeable and irresistable event, including external causes with the same characteristics (a "Force Majeure"), which may include DOS attack, strikes, shortages, riots, fires, act of god, failure by a third party hosting or utility provider, war, terrorism and government action.
Notice. Botbox may send notices to the customer's email contact points provided by the customer, pursuant to these terms. All questions, notices, demands, or requests to Botbox with respect to this Agreement shall be made in writing to: firstname.lastname@example.org. All notices will be considered received 24 hours after they are sent.
Assignment & Successors. You may not assign, delegate or transfer these Terms or your rights or obligations hereunder, or your Services account, in any way (by operation of law or otherwise) without Botbox's prior written consent. We may transfer, assign, or delegate these Terms and our rights and obligations without consent.
Amendments. As we are constantly trying to improve our the platform, the Terms may be subject to change. We reserve the right, and may amend,the Terms of this agreement and related services offered under this agreement (including license fees, availability, equipment and Services requirements, and limits or restrictions on the use of Services or services) at any time, at our sole discretion without notice. The amendments made will be effective immediately after posting it. Continued use of the Services after the amendment constitutes your acceptance of the same. If you don't agree with the new Terms, you are free to reject them; unfortunately, that means you will no longer be able to use the Services. Except for changes by us as described here, no other amendment or modification of these Terms will be effective unless in writing and signed by both you and us.
Waiver. No waiver, delay or discharge by a party will be valid unless in writing and signed by an authorized representative of the party against which its enforcement is sought. Neither the failure of either party to exercise any right of termination nor the waiver of any default will constitute a waiver of the rights granted in the Agreement with respect to any subsequent or other default. Failure by us to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.
Severability. The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses. If a provision of the Agreement is held by a court of competent jurisdiction to be invalid, void, or unenforceable, the remaining provisions of the Agreement will not be affected, impaired or invalidated. If the absence of the provision adversely affects the substantive rights of a party, the parties agree to replace the provision with a new provision that closely approximates the economic and proprietary results intended by the parties.
Acceptance Signature. BY USING, APPLYING FOR, OR ACCEPTING THE SERVICES YOU AGREE THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT AND THAT YOU WILL BE BOUND BY AND COMPLY WITH IT. DO NOT USE THE SERVICES IF YOU DO NOT AGREE TO THIS AGREEMENT.